Are they lazy or genuinely in need of help?

Are they lazy or genuinely in need of help?

According to Forrest Gump, “Life is like a box of chocolates. You never know what you’re going to get.”

Ironically, the same can be said when making deliveries for Instacart. 

Just grab the items, throw them in a bag, drop them off and be on your way. For someone new or inexperienced, it all sounds so simple. It’s not until you pull up to an apartment building where there’s limited or no parking, that you realize this may not be such a simple task after all.

As if the time you spent in the store shopping wasn’t enough, you’re now left with no other choice but to leave your car illegally parked while making multiple trips in and out of a building. All the while, the customer’s upstairs, completely oblivious to the fact that you’re frantically trying to figure out the quickest and most efficient way to get them their groceries.

By the time it’s all said and done, one can only help but think, are these people handicapped or just flat out lazy?  

The first time I delivered to a customer in a building, I remember being double parked at a busy intersection during rush hour. I had a bunch of groceries and at least four cases of water from Costco which ultimately meant that they were bulk items with no bags.

After a few minutes of waiting, a strapping young man with no visible disabilities, pranced his way to the door and instructed me to take everything to the third floor. To make matters worse, there was no elevator in the building. As I went up and down multiple flights of stairs, he stood off to the side and watched me without once lifting a finger to help. After the first few trips, something went off in my head and I thought...

You’re an Instacart shopper, not a personal slave.

Immediately, I went back to my car and got the hell out of there.

Since then, I’ve made countless deliveries and run into the same issue, way more times than I’d like to admit. Each customer gets dealt with accordingly.

In fact, just last week I had a similar situation happen. However, in this case, the circumstances were slightly different. The first thing I noticed when I arrived was that it was an assisted living facility for seniors.

To avoid having to make multiple trips, I gathered all twelve bags of groceries, made my way into the building and took the elevator to the fifth floor. The moment I got off, I rushed to the customers apartment, laid everything down and made a quick dash back to the elevator.

As the doors were closing, I heard a soft voice in the hallway say, “Hello?”

Instinctively, I pressed the button to reopen the doors and walked back to the apartment, where I was met by an older woman in a wheelchair. Without hesitation I removed my shoes, grabbed her bags and proceeded to carry them into the kitchen. Ever so grateful, she thanked me and handed over a ten dollar bill, to add on to the thirty dollars I was already getting to do the order.

Naturally, it’d be nice if Instacart created a way for shoppers to know whether it’s a home or a building they’re delivering to, before accepting the batch. Until they do, I’d recommend hitting the “i” icon in the upper right hand corner to see if there’s any special instructions and where it is you’ll be taking the order. At least this way you know what to expect and can formulate some kind of game plan when it’s time to make the delivery.

Don’t forget, if you’re really not up for the extra legwork, you always have the option to cancel. However, I don’t recommend doing this often, because it’ll lower your dependability rate and eventually get you deactivated. Ultimately, once you take the order, it’s best to just keep it and get it done with as quickly as you can. 

After all, time is money.

Without question, advancements in technology have made life a whole lot easier for millions of people all around the world. The downside is that it’s almost become human nature for people to abuse the things that are simply put in place to help them.

Although most have developed a sense of entitlement and often taken advantage of the services provided by Instacart, there are still some who genuinely need the assistance.

To anyone new to or considering making deliveries for Instacart in the near future, I simply say “Work the app, don’t let the app work you.”

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